First Day
Yesterday was my first day in O2′s Home Broadband call centre. Now, although I have worked in a number of call centres before, doing a variety of jobs, this is the first time I have been a little nervous walking onto the floor. The reason for this is that all the other call centre work has been relatively mindless – selling, or data entry etc, whereas this one actually requires some technical knowledge and real problem solving skills. luckily it is also the world’s quietest call centre. Just over 2000 calls in a day! I have worked in places where that is less than an hour’s work!
After a welcome meeting fromt he grad bay manager, we went out and took real calls. Luckily (or frustratingly) most of the calls I got were relatively easy, mainly sales enquiries and package info. Although there were a couple of trying calls which took a little while to solve.
All in all it was a good first day, i can’t wait to get my teeth into some real problems and hopefully impress enough to move up a grade to 2nd line!
